Fundamentals of Customer Service Management Course
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This course focuses on customer service's behavioral, social, and interactive aspects. This course focuses on communication skills, the ability to understand and utilize all aspects of body language and behavior to ensure positive customer interactions. The course's first phase uses a variety of techniques, including self-awareness questionnaires and case studies. It also includes exercises that allow participants to apply some of these customer service tools. Participants will gradually take on more difficult scenarios in the second part of the course. These scenarios will be recorded, reviewed and discussed to enhance the learning experience and increase participants' confidence in their ability to manage difficult situations professionally.